Microsoft Dynamics CRM
Microsoft Business Solutions Customer Relationship Management Increase sales success, deliver superior customer service, and make informed, agile business decisions with Microsoft® CRM. Accessible from Microsoft Outlook® and the Web, Microsoft CRM is easy to use, customize, and maintain, integrates with other business systems, and scales to grow along with your business.
Microsoft CRM is built from the ground up on Microsoft .NET architecture, delivering tremendous business value through easy integration with third-party applications and Web services.
Increase sales success
Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management.
Deliver efficient, consistent customer service
A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.
Make informed, agile decisions
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
Share information
Tightly integrated Sales and Customer Service functionality makes it easy to view, update, and share information across teams and departments.
Use easily
Designed for ease of use, Microsoft CRM ensures that sales teams get started fast.
Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.
Integrate powerfully
Integrate with Microsoft Office, Microsoft Business Solutions Financials, and other business systems.
Case Study
Brown & Cole, Washington
Learn how we successfully replaced the Lawson financial system with the Microsoft Dynamics GP system, set up a new chart of accounts, and integrated their POS transactions into the Dynamics GP system.